Hospitals can create a more sound patient experience and improve satisfaction scores though increased Leader Rounding.
How does Leader Rounding Improve Patient Experience?
The healthcare industry is a very competitive environment with each hospital trying to market itself on on their high quality of care, safety, and patient satisfaction. All Staff, including doctors, nurses, and administrative personnel have a direct impact. Satisfied employees have greater longevity at the hospital network reducing costs, contribute to the bottom-line when asked to achieve a common goal, and engage in a more positive manner with patients improving patient satisfaction scores.
However, creating and maintaining a satisfying work environment can be a challenge as hospital employees are asked to do more with less every day. By completing Leadership and/or Employee Rounds, hospitals can track and monitor employee satisfaction and develop insight into areas that are causing dissatisfaction. The data obtained from rounds is critical to developing new training programs, ensuring team members have the appropriate support, developing communication standards, and acknowledging outstanding team performance.
In our Sentact eBook on Improving Patient Satisfaction through Employee Rounding, learn:
-
How rounding improves communication to team members
-
How rounding ensures your team is engaged with patients, families, and other team members
-
How rounding helps foster process improvement with your team
By increasing Employee Rounding, hospitals can monitor and track Staff satisfaction. This will help to provide greater insights into the areas that are causing dissatisfaction … as well as the elements of highest satisfaction.
Elevated Hospital Communications
Rounding elevates the level of communication within a hospital, leading to a higher rate of satisfaction. Using the data collected during patient safety and quality rounds, leaders can easily determine the disciplines that need correction or improvement, communicate these quality measures to the team, and provide the resources necessary to promote improvement.
Employees that are committed and engaged are critical to improving patient satisfaction and quality. Employee engagement occurs over time so creating consistent rounds, tracking data, and analyzing performance regularly can provide a healthcare organization with the conditions that create the most desirable outcomes.
Employee Dissatisfaction Affects the Bottom Line
Employee dissatisfaction not only has an impact on patient safety but also on the bottom line. Medicaid, Medicare, HMO’s, as well as insurance companies have a stake in ensuring employees are happy. These agencies have drawn a direct correlation from employee satisfaction to patient satisfaction as well as patient safety
Maintaining an organization with satisfied employees can be an easy task with the proper tools in place. Using SentactRounding, hospitals can take advantage of a comprehensive rounding platform designed to help track and improve both employee and patient satisfaction.
Learn more ways to increase Patient Satisfaction
- Read our Sentact eBook – Improve Patient Satisfaction Through Employee Rounding
- Preview our Sentact White Paper on Patient Experience
- Schedule a personalized Sentact Demo today
