By Maria Dube, MSHA, MSN, RN, CHRM – Patient Safety and Engagement
Is it time to reevaluate your hospital rounding initiatives? Are you doing all you can to institute policies to increase quality, safety, and patient engagement? As a leader of your hospital team, you may be tasked with establishing this new set of criteria for these evaluations. One of the initial key steps to take in making effective hospital rounds, is to determine and define what your team or organization is trying to accomplish by rounding.
Engagement is Crucial to the Mission
Another intangible factor is your organization’s culture – foster a culture that puts emphasis on commitment to patients and their families, such that rounding is not thought of just as an add-on task – but instead a part of an organizational effort to improve safety, quality, patient care, and patient experience. Hence, leaders and staff involvement and engagement are important in the mission. After obtaining leadership buy-in, figure out the correct strategy of how rounding can seamlessly be incorporated into (or even enhance) your team’s workflow so that participants will likely adopt what is being implemented.
Formulating Strategies For Rounding Elements
As you begin to select and formulate your rounding disciplines, consider outlining some of these key elements to help organize your strategy:
- What Is Your Goal?
- What Is The Round Being Used For?
- Who Is Going To Conduct The Rounds?
- Who or What Is Being Observed?
- Who Is Being Interviewed?
- Where Will The Round Be Conducted?
- When Will The Round Be Used? How Frequently?
- How Much Time Will It Take To Train The Surveyors, Educate Staff?
- What Will Be Involved With Implementing The Technology And Automation?
- What Criteria Will Be Set In Place For Follow-up, Reporting Communication, Process Improvement, Quality Improvement And Performance Improvement, etc.?