Patient Experience
Whether it be leader rounding, every-patient every-day rounds, post discharge calls or goodbye rounds, Sentact solutions enable you take a proactive approach to pinpoint targeted areas of enhancement and achieve better patient experience outcomes.
Grow patient engagement and satisfaction
enhanced patient experience
How Our Solutions Work
Sentact’s intelligent technology triggers workflow and feedback mechanisms to automatically follow a patient’s stay and enhance a desired patient experience journey.
satisfaction surveys
Score HCAHPS Improvement
Sentact’s solution deploys integrated technology to ensure that a facility is meeting every milestone in their quality of care delivered. By creating interactive, intelligent touchpoints with patients, providers are better able to meet the needs of patient engagement.
The result is improved patient satisfaction scores on HCAHPS surveys, and increased reimbursements and ratings for your organization.
meaningful data
Reduce Post-Discharge Survey Costs
Hospitals spend an average of $200K annually to cover CMS regulations, but only capture a response rate of 5% for this post-discharge survey feedback. This is a months-long, reactive process that offers very little means of service recovery.
Sentact’s solutions reduce post-discharge survey costs by enabling organizations to engage in patient surveys prior to discharge – capturing more important, and meaningful data while patients are still in their care environment.
continuum of care
Increase Patient Retention
Patient and family members’ voices matter – embracing this information empowers health systems to make more informed enterprise-wide decisions throughout the continuum of care.
By giving patients a platform to actively engage, their concerns, compliments, issues, and feedback can be instantly addressed and routed to the appropriate staff member. The result is a patient who feels cared for and understood – increasing overall satisfaction. Patients and family members are then inclined to stay within a healthcare system for future elective procedures.
