Following the acquisition of Vocera Communications, Stryker has recently announced they will be sunsetting the Vocera Care Rounds solution and ceasing all support by the end of the year. Sentact understands that Vocera Care Rounds Clients are running out of time and we are eager to help.
How Sentact Can Help Vocera Care Rounds Clients
Our industry-leading platform delivers solutions to make informed enterprise-wide decisions based on quality, safety, and patient/workforce feedback captured across all disciplines. Here’s how Sentact can immediately fill the gap in your rounding program so that there is no break in your goal to provide consistent, high-quality outcomes for patients.
One Integrated, Real-Time System for Rounding, Automated Action, and In-Depth Reporting / Analysis
Sentact offers one integrated, real-time system for safety, quality, nursing and patient experience rounding, automated action and in-depth reporting and analysis, including:
All Rounds. One Platform With SentactRounding
SentactRounding enables rounds, surveys, audits, inspections and tracers using one single platform. With Sentact, you have one integrated real-time system for safety, quality, nursing and patient experience rounding.
The platform provides automated issue identification and resolution to insure nothing goes unresolved and delivers robust enterprise analytics to enable a deep understanding of your safety, quality and patient satisfaction indicators.
SentactOnDemand – Single Point for 24/7 Service Needs.
SentactOnDemand creates a service center for your clinical support needs and 24/7 service to report and manage issues found inside or outside a round.
Staff can instantly report any issue, any time, to be resolved by assigned departments, resulting in improved service performance, reduction of costs, and increased caregiver/patient satisfaction. The Sentact platform automates escalation notifications and workflows to ensure tasks are appropriately routed for resolution and resolved according to your hospital’s protocols and guidelines.
Capture and Address all Complaints With SentactViewPoint
SentactViewPoint provides you with a digital hub to report, manage and monitor complaints and grievances. It easily capture complaints, grievances, occurrences and process improvement ideas. Automated workflows create and distribute issue resolution responses and all feedback is tracked and escalated with push notifications to manage your grievance process.
SentactFeedback – Capture Feedback. Anytime. Anywhere.
SentactFeedback enables self-directed feedback from patients, visitors, and staff. By providing opportunities for anyone to complete surveys at their convenience, rounding is streamlined and more meaningful data is collected. Three unique modalities allow feedback to be collected throughout your facility: QR codes, text / email and free-standing kiosks.
Automated Issue Identification and Resolution So No Issue Goes Unresolved
We deliver automated issue identification and resolution to guarantee no issue goes unresolved, and robust enterprise analytics that enable a deep understanding of safety, quality and patient satisfaction indicators with solutions for every aspect of patient care such as:
Patient Experience and Safety
Whether it be leader rounding, every-patient every-day rounds, post discharge calls or goodbye rounds, Sentact solutions enable you take a proactive approach to pinpoint targeted areas of enhancement and achieve better patient experience and safety outcomes.
With Sentact’s workflow automation, any service recovery item, complaint or grievance will be routed to the correct fulfillment staff in real-time.
Workforce Engagement
Sentact integrates with your current technology to populate an employee roster to ensure all employees are rounded on.
Workflow automation sends real-time needs and complaints to the correct fulfillment staff, and employee compliments gathered during a round deliver real-time feedback of job excellence. Leaders can easily identify trends and areas for enhancement to put action plans and engage your workforce.
Operational Quality and Regulatory Readiness
Monitor compliance with regulatory and safety requirements with Sentact’s pre-built templates that include Life Safety, Tracers, and Environment of Care rounds that are tied to accreditation standards. Healthcare facility leaders can track progress and set goals to meet regulatory readiness and enhance patient safety.
Sentact Platform Client Use Cases
To help you compare Vocera Care Rounds to Sentact’s rounding solution, here are some of the use cases our clients have enabled using the Sentact platform.
Patient and Workforce Engagement
- Every Patient Every Day
- Leader Rounding: Staff
- Leader Rounding: Patient
- Room Readiness
- Post Discharge Call
- Inpatient and Outpatient Patient Satisfaction Survey (Multilingual)
- Employee Satisfaction
- Home Health Surveys
- Hospice Surveys
Patient Safety
- Chart Audit
- Clinical Tracer Audits
- Medication Management
- NPSG
- Patient Identification
- Blood Administration
- Critical Results
- Medication Reconciliation
- Fall Prevention & Morse Fall Scale
- Pressure Ulcer Prevention & Braden Scale
- Ligature Risk Audit
- Restraints Tracer Audits
- Pharmacy Audits & Surveys
Clinical Excellence
- Hand Hygiene
- CAUTI Prevention Observation
- CLABSI Prevention Observation
- Surgical Site Infection Prevention Observation
- High Level Disinfection
- Hourly Rounding/Purposeful Rounding (4 Ps)
- Bedside Change of Shift Hand-off Observation
- Narrating Care
- Staff Competency
- Home Health and Hospice Infection Surveillance
Operational Quality and Regulatory Readiness
- EOC Quarterly Scorecard – Clinical Locations
- EOC Quarterly Scorecard – Plant Operations
- Find It & Fix It / EOC Tours
- Fire and Smoke Protection Features
- Fire Response
- Means of Egress
- Life Safety Inspections
- Mental Health EOC Audit
- Seclusion Room Audit
- Food & Nutrition Inspections
- EVS Inspections
Sentact Client Outcomes
We’ve been helping hospitals for over 20 years and have implemented solutions in over 850 healthcare facilities nationwide to help them take control of patient and workforce engagement, and improve outcomes while simultaneously reducing costs and increasing reimbursement. Our client outcomes speak for themselves. More specifically:
- 13% Higher Patient Satisfaction
- 50% Increase in Positive Comments
- 62% Improvement in Resolution Time
- 20% Fewer Patient Complaints
- 34% Fewer Patient Falls
- 70% Increase in Staff Responsiveness
- 98% Higher Regulatory Compliance
Ready to Transition from Vocera Care Rounds? Sentact is Ready to Help.
We can help you with a seamless transition and exceptional user experience offering:
Active Directory
An Active Directory means that using single sign-on, users will automatically login to SentactRounding using their organization’s credentials. As a result, your organization can maintain security without the need to remember multiple logins or passwords.
ADT/EHR Interface
Thanks to ADT / EHR Interface, you have a dynamic patient roster that allows staff to identify, select and perform a round on a patient. Additional attributes help open dialogue with patients or plan accordingly.
Human Resource Interface
The Human Resource Interface simplifies employee engagement rounds. Select employees from the dropdown, ensuring consistency in data entry and perform the desired round.
Work Order Interface
The Work Order Interface allows you to automate a closed loop process. Using Sentact and our work order interface, deficiencies are routed to your existing work order systems for correction action and closed automatically in both locations.
Rounding Resources
Here are links to helpful rounding resources:
>> Download SentactRounding Fact Sheet
>> The Benefits of an All-in-One Rounding Platform
>> Achieving Excellence Whitepaper
To see how Sentact can work with you to seamlessly transition your rounding program from Vocera Care Rounds before time runs out, get in touch and we’ll schedule a quick introductory call.
