SentactFeedback Benefit Summary

The National Library of Medicine states that facility feedback capture is a crucial aspect of healthcare service delivery. Feedback capture involves collecting information from patients, visitors, & team members about their experience/satisfaction with the services they received during their stay. It plays a vital role in improving the quality of care provided by healthcare providers, identifying areas for improvement, & enhancing patient satisfaction. This process provides valuable insights into the strengths and weaknesses of healthcare services too, enabling healthcare providers to develop strategies that can address needs and concerns. Additionally, it empowers patients, team members, and visitors by giving them an opportunity to to contribute to the development of healthcare services that meet their needs. 

SentactFeedback allows hospitals to utilize three dynamic features to improve facility feedback capture, helping the data-gathering process. These functionalities put the responsibility of feedback capture into the patient’s hands, allowing them to complete surveys at their convenience. SentactFeedback functionality will work in conjunction with traditional rounding practices, allowing hospitals to better allocate their resources while continuously collecting feedback.

If interested in discovering Sentact’s  solutions, download our SentactFeedback Benefits Summary below. The Benefits Summary contains detailed information on how hospitals can utilize Feedback’s functionalities and streamline their feedback practices across the continuum.