Support
Our Support Services Team is committed to providing world-class technical and functionality support to our customers in a timely and proficient manner. From assisting your basic user questions to complete administration services for your operations management software, Sentact's support team provides the right level of service for every customer and any of our web-based service request modules.
Upon completing your Sentact implementation, we provide proper training to ensure that all users are comfortable using our solutions as a part of their day-to-day processes.
Thereafter, Sentact offers ongoing training to aid in any issues you may encounter, in order to provide our users with a sense of comfort and security.
Training
Sentact consultants offer scalable training options ranging from direct presentations that involve your staff in hands-on exercises to online demonstrations. Users learn what they need to know within their given access levels to ensure that their new workplace management module is successfully implemented.
- Onsite Training: Direct presentations create an environment where participants are encouraged to ask questions and gain a thorough understanding of how to use their operations management software.
- Online Training: Individual or Group online training can be accessible from anywhere to accommodate busy schedules. Sentact consultants can demonstrate Sentact’s incident and service management features just as easily via the internet.
- Customized Training: Whether your organization is using Sentact as your trouble ticket module, incident management module or inspections module, sessions can be tailored to meet your unique organizational requirements.
Custom Support Site
Each customer account is designed specifically to ensure that Sentact works to meet their needs and with that we understand that there will be questions unique to each account. Custom account support sites are created to provide an environment where users can log in to their designated on-line support sites and locate information and answers to questions that unique to their accounts
