How our solutions work:
Providers may capture any service recovery item outside of a round, giving your organization 24/7 visibility into the care delivery process
Closed-loop process integrates with workflow automation to send notifications with escalations – taking any unresolved item up the chain of command ensuring resolution
With Sentact’s workflow automation, any service recovery item, complaint or grievance will be routed to the correct fulfillment staff in real-time
Strategically placed kiosks in clinics, lounges, halls or waiting areas, will assist in capturing additional patient and family member feedback – truly embracing the patient’s voice
Manage the grievance and complaint process under the same platform to standardize and receive full visibility of a patient’s experience and their outcomes
Score HCAHPS Improvement
Sentact’s solution deploys integrated technology to ensure that a facility is meeting every milestone in their quality of care delivered. By creating interactive, intelligent touchpoints with patients, providers are better able to meet the needs of patient engagement.
The result is improved patient satisfaction scores on HCAHPS surveys, and increased reimbursements and ratings for your organization.
How it works:
Reduce Post-Discharge Survey Costs
Hospitals spend an average of $200K annually to cover CMS regulations, but only capture a response rate of 5% for this post-discharge survey feedback. This is a month’s long, reactive process that offers very little means of service recovery.
Sentact’s solutions reduce post-discharge survey costs by enabling organizations to engage in patient surveys prior to discharge – capturing more important, and meaningful data while patients are still in their care environment.
How it works:
Increase Patient Retention
Patient and family members’ voices matter – embracing this information empowers health systems to make more informed enterprise-wide decisions throughout the continuum of care.
By giving patients a platform to actively engage, their concerns, compliments, issues, and feedback can be instantly addressed and routed to the appropriate staff member. The result is a patient who feels cared for and understood – increasing overall satisfaction. Patients and family members are then inclined to stay within a healthcare system for future elective procedures.