Chris Dube, President
Rounding offers healthcare organizations several benefits beyond cost savings and an increase in productivity. Here are 5 benefits our customers have experienced after implementing a rounding solution.
Benefit # 1: IMPROVED COMMUNICATION
It has been proven that rounding positively impacts communication between nurses, physicians, and patients. Communication is an important measure of patient satisfaction. In fact, research indicates that patient satisfaction increased by 6% with improved physician communication. What types of communication are improved? These are a few of the top messages communicated:
- Admittance and discharge instructions
- An education of medication side-effects
- A better understanding of patient concerns
- Patient Needs
- Areas that require improvement
Benefit #2: CULTURE OF SAFETY
Rounding, especially purposeful rounding, promotes a culture of safety. It enforces a safe work environment, checks all equipment, response to needs, and offers patient assistance. With this culture of safety, a healthcare organization also benefits from a reduction in patient falls, infections, and pressure ulcers – all demonstrating a focus on patient safety. Rounding promotes a culture of safety through:
- Eliminating and/or reducing behavior processes that could result in harm
- Providing a focus on patient safety
- Identifying issues and deficiencies before they develop into safety events
- Demonstrating a commitment to change
Benefit #3: IMPROVED PATIENT SATISFACTION SCORES
Purposeful rounding has proven effective to increase the number of satisfied patients and to improve the patient experience. With a “pro-active, systematic, nurse-driven, evidence-based” approach, patients feel understood and that the hospital is really listening to and cares about them as a patient. By completing rounding consistently, caregivers emphasize the patient experience and drive patient satisfaction strategies. Adoption of the purposeful rounding process and the improvements that develop from this process will allow your healthcare organization to increase both employee and patient satisfaction as well as the overall organization HCAHPS scores. Did you know that rounding solutions help improve patient satisfaction scores by 12%?
Benefit #4: HAPPY EMPLOYEES
When healthcare organizations complete employee satisfaction rounds, leadership has a greater understanding of the concerns of the caregiver team and can take the appropriate corrective action in improving employee satisfaction. Executive Rounds help uncover areas such as areas for improvement, job skills/training needed on the floor, and concerns related to patient care.
Rounds do not only address issues or deficiencies. They also promote communication and transparency within the team ensuring that all team members are on the same page. Regardless of the message, transparency reduces stress and negativity within your caregiver team. In fact, rounding is the single most effective tool to make employees feel appreciated and heard.
Benefit #5: IDENTIFY AREAS OF IMPROVEMENT
Inevitability, deficiencies or issues are discovered during the rounding process. A robust rounding tool will allow an organization to not only correct the issues as they occur, but also helps an organization track data so that processes for continuous improvement can be created. Taking a proactive approach reduces the likelihood of experiencing adverse events.
Reports can help identify the most deficient departments so that leaders can identify in-service opportunities or training opportunities. By putting these simple steps in place, your healthcare organization can round to determine focus areas for improvement which positively impacts safety, HCAHPS, and overall compliance.