Christopher Dube, President
While weekly safety rounds demonstrate an organization’s commitment to safety, leadership walk rounds are an opportunity to further reinforce that promise by bringing managers and leaders out of their offices and onto the hospital floor. When used together, these two rounding practices help to create a safer environment for everyone.
Communication is the best method to get everyone to understand the importance of being safe in their work. By reviewing the data that is collected during the rounding process, you can identify issues and deficiencies that need to be corrected. By communicating these issues and developing a corrective plan, individuals can see how they impact the safety of the organization. Once you see results from a corrective plan, it’s critical that they be shared with your team so that they can see and participate in the process improvement taking place. There are other forms of positive reinforcement such as publishing patient feedback and communicating an increase in HCAHPS scores.
To create an initiative to ensure that the safe culture continues beyond the initial conversation:
- Improve Communication using Hospital Leaders: Using the data collected from a rounding solution for patient safety and quality, leaders can easily determine areas that need correction or improvement, communicate these quality measures to the team and provide the resources and training necessary to promote learning and continuous improvement.
- Create Transparency: Using a structured rounding routine, caregivers can contribute to efficiency, safety, and teamwork, as well as address patient satisfaction. With purposeful rounding, an environment of transparency is created, and healthcare organizations will see a reduction in patient anxiety, patient falls, and readmission rates. A transparent environment creates a culture of trust between the patient and caregiver and it all begins with rounding.
- Create a Continuous Improvement: Inevitably issues or deficiencies are discovered during the rounding process. A robust rounding tool will allow an organization to not only correct the issues as they occur, but also help an organization track data so that processes for continuous improvement can be created. Taking a proactive approach reduces the likelihood of experiencing adverse events.
- Create Actionable Data: Manual rounding processes do not provide a healthcare organization with proper data to make decisions. Scrolling through paper can take hours of time, which could be better spent directly interacting with patients. With an automated rounding solution, analytics and report can help an organization make management decisions in real-time.
All healthcare organizations are working towards a culture of safety, but some may struggle with exactly how to reach their goals. Rounding can assist these organizations by being a valuable tool in this process. By reporting and learning form patient and quality rounds, healthcare leaders, managers, and team members can create a true culture of safety.