Kelly Grund, Client Services Manager
The implementation is one of the most important steps in transitioning to a comprehensive rounding solution. The countless hours spent in reviewing technical requirements, features and functionality, pricing, and finally selecting a vendor all come down to how well the implementation is completed to ensure success of the project.
We suggest hospitals and healthcare networks follow these 5 steps to ensure a successful implementation.
- Planning Stage: During the planning stage, both the hospital and vendor have very specific actions that must be completed. The organization should select strong project Leaders to help drive the implementation and work with the vendor. The vendor is responsible for creating a Project Plan along with corresponding milestones and goals. For the project to stay on track it is important that both vendor and project leaders meet the agreed upon milestones. At a Kick-Off Call, the vendor reviews the project plan with the designated Project Leaders.
- Data Gathering: Once plans and goals are documented and agreed upon, the vendor begins the data gathering stage. During this time, it is important to communicate to the vendor your hospital processes and workflow including how often you round, the current documentation process, the types of rounds completed, and current service recovery processes.
- Configuration: Based on the data collected in Stage 2, the vendor should configure the solution. From workflow, to interfaces, to content, the vendor should complete the items in this stage checking-in with the organization for feedback along the way.
- Training: For the solution to be a success, users, managers, and administration must feel completely comfortable with its use. A vendor should provide your team with all the necessary training including manuals, schedules, on-site training as well as remote training. Each type of training should be designed to communicate directly to the audience providing them with the information relevant to them doing their jobs.
- Go-Live and Follow-On: A vendor should continue to support a customer beyond the Training phase. The vendor should offer guidance to a hospital during the roll-out. The vendor should be available should issues arise during the Go-Live event to ensure a smooth transition. In addition, the vendor should have a follow-on program for a customer as well. A successful follow-on program will include monthly and quarterly reviews plus other types of support to help your organization reach the best practices of a comprehensive rounding solution.