Mark Hudson, Strategic Accounts Manager
The critical function of rounding occurs across many departments and disciplines within a healthcare organization. One foolproof way to create satisfied patients and improve the patient experience is to complete Purposeful Rounds. Purposeful Rounding is a pro-active, nurse-driven, evidence-based methodology designed to anticipate and address patient needs.
Purposeful rounding evaluates the 4P’s of a patient:
- Pain: Determine a patient’s pain level and review medication schedules
- Position: Adjust the position to avoid pressure sores or pain
- Potty: Address any toileting needs
- Possessions: Ensure all necessary items are available such as call lights, bed pans, water, tissues, etc.
During hourly rounds, nurses ask questions relevant to the 4P’s and document the patient responses. Using an automated solution, this can be a simple and easy part of everyday processes. But rounding just to round is not effective: you’re just checking the box to complete a task.
To truly improve patient satisfaction and the overall patient experience, clinicians, and managers should review the data and implement process improvements where necessary. This includes addressing patient desires as well as expectations, promoting the quality of care, improving transparent communication, and recognizing caregivers. Adoption of the purposeful rounding process and the improvements that develop from the initiative will allow your healthcare organization to increase both employee and patient satisfaction, as well as the overall organization HCAHPS scores.