Christopher Dube, Chief Operating Officer
Individual departments in a hospital understand the value of and are even completing rounds independently. Often times, organizations are using different solutions making for disjointed efforts. This means rounds occur in a vacuum and without regard for the larger picture. By implementing a comprehensive rounding solution, an organization will bring together disparate functions into one application gaining efficiencies, standardization, and one repository for data.
There are 3 main components to selecting a comprehensive rounding solution:
- Single Solution: A comprehensive rounding solution is designed to handle all rounding initiatives, such as quality, safety, accreditation, patient experience, and nursing. Using a comprehensive rounding solution that provides a library of questions ensures standardization across all disciplines and locations. Performed rounds use the same structure resulting in more meaningful data. The data collected and analyzed during independent rounds is valuable. However, to be able to consolidate data across an entire hospital or healthcare network is immeasurable.
- Issue Resolution: Comprehensive rounding means more than rounding across all areas in a hospital, it also refers to a closed loop process within the round itself. Rounding just to round isn’t helpful; the biggest impact comes when issues are discovered and resolved, leading to continuous process improvement. Automatically sending an issue/deficiency for resolution is just one step in the comprehensive rounding process. Additional steps include: ensuring the issue finds its way to the appropriate individual, automatic routing based on workflow, and following the issue through to resolution using notifications and escalations when necessary.
- 24/7 Issue Capture: A comprehensive rounding solution gives you more than a snapshot in time of your overall performance. It also provides 24/7 visibility into your performance by allowing your organization to capture issues in real-time outside of rounds. Your organization will provide a better user experience for caregivers while reducing call volume, turnaround time for resolution, and labor cost.
Rounding initiatives are always valuable regardless of size and scale. However, it is important to grow initiatives across the continuum and connect them for a complete picture of how your hospital is truly performing.
In next week’s blog we will learn the benefits of a Comprehensive Rounding Solution.